{"id":113,"count":19,"description":"<\/a>\r\nDannemann Siemsen Advogados \u2013 Consumer Relations has emerged from the growing demand of companies to manage the knowledge of the consumer demands and for the structured treatment of mass litigation, coupled with the need to prevent in consumer and mediation relations between the company and the consumer, in such a way as to preserve the image and that of the trademark with the public.\r\nDannemann Siemsen Advogados \u2013 Consumer Relations has become more valued from experience and from its organization in other voluminous areas with judicial and administrative litigation, as well as preventive law to deal intelligently, innovatively and efficiently with the demands resulting from consumer relations.<\/strong>\r\n(...) all of the procedures are meant not only to resolve the problem, but also to gain client loyalty, and seek further, through the mapping of information, that the same type of problem is avoided in the originating sector. The Office deals with a complaint as if it were the last chance to keep the consumer as a client, and at this time, agreements are principally used, involving the service provided, and benefits, so that the consumer feels compensated for the occurrence of the possible failure.<\/em>\r\nCatarina Costa\r\nLawyer\r\nThe Corporate Litigation department of the Office has its own structure and was specifically designed to manage and control, at a certain cost, a significant volume of administrative and legal proceedings related to consumer relations or mass litigation.\r\nWith specialized professionals and its own structure, the Consumer Relations area uses modern technological tools to manage its knowledge.\r\nAll of this allows Dannemann Siemsen Advogados \u2013 Consumer Relations to offer the following types of assistance also:<\/strong>\r\n\r\n Defence of the company at PROCON and other consumer protection agencies, Special Courts and Civil Courts\r\n Control of SLA (Service Level Agreement) performance\r\n Legal management system via the web\r\n Digital proceedings catalogue available via the web (virtual folder)\r\n Monitoring of operations and audit trail for the legal management system\r\n Representation of the company\r\n Training and recycling of representatives and lawyers via the web\r\n Management reports on contingency, movement, risk analysis, prevention against fraud, statement of economic benefit\r\n Periodic presentation of results obtained\r\n Knowledge management in the preparation and control of legal theories.\r\n \r\n\r\nOther areas of operation:\r\n\r\n\r\n Structuring of a company\u2019s legal department: formatting of internal procedural control centres to deal with a large volume of information, making available or allocating professionals to the client, when of interest.\r\n Customer Service Centre (SAC): orientation, training and supply of professionals to carry out mediation between the company and the client, in such a way as to reduce the demand from consumer protection and legal bodies, when of interest.\r\n \r\n\r\nIndustry Sectors served:\r\n\r\n E-commerce\r\n Insurance\r\n Finance\r\n Telephone\r\n","link":"https:\/\/ids.org.br\/en\/library\/category\/consumer-law\/","name":"Consumer Law","slug":"consumer-law","taxonomy":"category","parent":0,"meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/ids.org.br\/en\/wp-json\/wp\/v2\/categories\/113"}],"collection":[{"href":"https:\/\/ids.org.br\/en\/wp-json\/wp\/v2\/categories"}],"about":[{"href":"https:\/\/ids.org.br\/en\/wp-json\/wp\/v2\/taxonomies\/category"}],"wp:post_type":[{"href":"https:\/\/ids.org.br\/en\/wp-json\/wp\/v2\/posts?categories=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}